Refund policy

Refund Policy

Effective Date: May 21, 2026

At OBOSkincove Official Shop, we want you to be satisfied with your purchase. If you are not completely happy with your order, we are here to help.

Return Eligibility

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

To be eligible for a return, your item must:

- Be unused and in the same condition that you received it
- Be in the original packaging
- Include tags (if applicable)
- Include proof of purchase or receipt

How to Start a Return

To request a return, please contact us at:

Email: oboskincove@gmail.com

Return Address:

DOCK# 37
7351 McGuire Ave
Fontana, CA 92336
United States

Please do not send items back without contacting us first. Unauthorized returns will not be accepted.

Return Shipping Costs

Customers are responsible for return shipping costs unless the item received is damaged, defective, or incorrect.

Original shipping fees are non-refundable.

Damaged, Defective, or Incorrect Items

Please inspect your order upon arrival. If you receive a damaged, defective, or incorrect item, contact us within 7 days of delivery with photos of the issue so we can resolve it promptly.

Non-Returnable Items

The following items cannot be returned:

For hygiene, health, and safety reasons, we do not accept returns on opened, used, or tested skincare and beauty products.

- Opened or used beauty and skincare products
- Personal care items
- Gift cards
- Sale items
- Customized or personalized products
- Hazardous materials or flammable products

If you have questions about your item’s eligibility, please contact us before returning it.

Exchanges

We do not offer direct exchanges.

If you would like a different item, please return the original product (if eligible) and place a new order separately.

Refund Process

Once we receive and inspect your return, we will notify you whether your refund has been approved.

If approved, your refund will be issued to your original payment method within 10 business days.

Please note that your bank or credit card provider may require additional processing time.

If more than 15 business days have passed since your refund was approved, please contact us at:

oboskincove@gmail.com